IOC seeks to build strong relationships with stakeholders and proactively manage the possible impact of our business activities on communities. Nevertheless, we recognise that complaints about our activities may occur from time to time.
As per Rio Tinto Communities and Social Performance (CSP) standard requirements, all Rio Tinto assets must have an appropriate and accessible operational-level complaints mechanism to manage community complaints.
The purpose of this procedure is to ensure that IOC’s community complaints process is clear, transparent, and is easily understood and accessible by IOC and local communities.
IOC aims to address all complaints received, regardless of whether they stem from real or perceived issues and whether the complainant is named or anonymous. Any stakeholder who considers themselves possibly affected by IOC’s activities will have access to this procedure. IOC seeks to foster trust in the process and its outcomes. Confidentiality will be respected.
Complaints may concern any possible impact of the facility's activities on neighboring properties or an element of the surrounding environment, such as air, water, soil, flora, fauna, use of raw materials and natural resources, as well as any other issue relating to the local environment and site communities.
To submit your concern or complaint please complete the online form or contact us by phone at the number given in the contact section.